Refund Policy

​Project Blue  - Health Optimization: We understand that life can be unpredictable. Our goal is to be fair and flexible while respecting the time reserved for your personalized services.

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Cancellations & Rescheduling

 

• 48+ Hours Notice: You may cancel or reschedule your appointment with full refund or credit.

• Less than 48 Hours Notice: A 50% cancellation fee will apply.

• No-Shows: Full service fee will be charged.

 

For multi-session packages or lab analysis services, different terms may apply depending on the stage of the process (e.g., after labs have been ordered or processed).

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Refund Process

 

• All refund requests must be submitted in writing via email.

• Approved refunds will be processed within 7–10 business days.

• Deposits and initial consultation fees are non-refundable once the intake process has begun.

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Important Notes

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• We reserve the right to refuse service to clients who repeatedly cancel or reschedule with short notice.

• In the rare event that we need to cancel or reschedule your appointment, you will receive a full refund or the option to reschedule at no additional charge.

 

If you have any questions about our policy or need to cancel/reschedule, please contact us directly. We’re here to help make your experience as smooth as possible.